in advance of the on-site course,
participants go through a number of
e-learning modules via the internet. the pre-learning will
focus on bringing all course participants to the same starting
level. there will be an assessment process verifying the
participants starting level for the on-site course
pre-learning can be executed from the participants office
(on-job), alternatively home, provided that an internet
connection is available. the individual e-learning components
can be completed within a number of hours.
now focus is turned to the true core of information
technology, the core business transactions support systems and
its evolution into the logistical support systems and the
support of all customer interaction.
participants will build an implementation plan for a (part)
of a customer relationship platform.
enterprise resource planning
(ERP), demand and forecast, order fulfilment, supply chain management
(SCM), plan and execute, customer relationship
management (CRM), transactions, call and contact centres,
cross and up selling, sales force automation (SFA), multi
sales channels, campaign management, account details,
whilst so far focus has been on using technology to support
the various operational parts of a company's organisation,
like sales, customer service, order and production management,
now the use of IT directly for the management as a
organisational entity is experienced.
this is done by exploring in which form information can be
experienced as decision support, but also by digging into the challenges
of making those information available.
data warehouse, decision
support systems, olap, business intelligence, metadata,
exception reporting, drill down and explode, cyber behaviour,
pivot table, slice and dice, statistical engines, eis, data
mining, aggregated data, click stream analysis, data
cleansing, data mart, data quality, multi-dimensional data
The Future - Convergence
turning the eyes wider than technology used in connection with
computers and computer systems, we now look at how technology
in a wider sense is expected to influence business life as
well as provide opportunities in the near future.
combinations of information technology, telecommunication,
entertainment, home appliances and industry specific technical
platforms will be put in the context of the business of the
a solid understanding of the impact and span of opportunities
within the business area of the individual participant will be
for a period of 3 months after the on-site training, a
number of follow-up exercises will be executed via the internet.
additionally a non-compulsory community membership, offering
networking, exchange of ideas and access to refreshed case
stories and the like will be offered to the participants.
the post-learning can be executed from the participants
office (on-job), alternatively home, provided that an internet
connection is available.