and work-group applications developed fast and at a low cost
ARL-Consulting B.V. (Netherlands)
Russian branch office was founded during first half 2001.
Already now reaching close to 20 staff a portfolio of custom
designed applications are build and maintained typically using
Microsoft technology using components reflecting the complexity,
physical location of the users, requirements for scalability and
performance from the customer.
ARL, being founded by two
westerners, Lucas Mees and René Bendt, and Russian Alex
Dybenko, changes the balance of traditional outsourcers by being
both close to the customers business as well as taking advantage
of the the high skill sets and modest salary levels in Russia.
For more information see www.arl-consulting.com
or write to firstname.lastname@example.org.
Using The Net to Service
read the news that e-business
didnt really take off? so this internet is gonna close down? not
exactly - the internet is still becoming more videly used.
maybe having happy customers expect more from you, than just
buying your products or services. ever considered using the
internet for servicing your customers?
this may be before, during or
after they buy your products. and it may with focus on this
discipline alone, or as a part of a major CRM strategy combining
marketing and sales efforts with your service capabilities.
now, service on the net, what
does that mean? well, depending on the nature of the service
required, it may be self-service, off-line interaction with a
service representative or even on-line using text chat or other
live technologies. or who is better assisting a customer than
read more here
or contact email@example.com.
Done that, been there, and
..or rather you think
it works. how about using real customers' experiences to figure
out if your service is really as good as you think, and if not,
what works and what doesn't. mystery shopping is a tool to
manage your services organisation truly founded your customers'
Turn that Customer
Interaction into Knowledge that drives Your Business
they call, they send e-mails,
they visit your web-site: all trivial customer interactions? or
the most valuable market intelligence you can think of?
how about those who don't call,
don't e-mail or don't visit your web-site?
it is not too bad to figure out
when they and where they do and don't. now the really important
stuff begins when you compile this into the the why's and why
intelligence and e-business intelligence
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