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Order Fulfillment Competency

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Order Fulfilment, All the Way through the Supply Chain

Yes, the orders are streaming in! Lots of new customers, lots of turnover. But why don't the old customers come back for more? Why is the main telephone bugged up?

Once the order is received, makes sure that the promises are kept! Give the customer an accurate promise upon ordering, reflecting the actual situation in the warehouse as well as the distribution chain. And if that situation changes after the promise has been made, tell the customer about it before she asks herself!

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