Services (Getting the Most out of Those Systems..)
Your business is quite dependant on your IT platform and applications. But you cannot
afford the expense and the focus of too many merely IT activities or IT staff un-related
to your core business organisation. This is known in your organisation, and because of it
business people are frustrated
because they don't get the say they believe they should have; IT people are frustrated
because they are not judged on their IT skills.
Establish IT ownership and anchoring within your business organisation.
Responsibilities like education, help desk, usage procedure management, prioritisation
required maintenance can be run by
business people. Distribute the ownership of those tasks to the business owners who can
make the most efficient and correct decisions. Clear measurable criteria
for performance must be
established, but also a common understanding of responsibilities and
Then IT becomes an integrated part of your business!