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Implementation Service Competency

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Business and Systems Implementation Services

Investments have been done. The new system is almost complete, albeit somewhat delayed, more expensive and functionality cut. Everybody agreed to the business case. The project team claim they are almost done. Now why don't things start to change?

Assign somebody to be responsible for implementation! Not just the wires, software and other technology components. But also the new working procedures, user documentation, integrated on-line help, on-site and off-site  education and training, mentoring and day-to-day assistance, virtual experience exchange pools. And most importantly: The transition process itself.

Then watch the changes happening!

 

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